itSM WebSolutions

itSM WebSolutions - Accredited Online Training Solutions

itSM WebSolutions® is a wholly owned division of itSM Solutions LLC, the industry's first Accredited Training Organization (ATO) to deliver the complete ITIL V3 Certification Series (13 products) online. itSM WebSolutions uses a unique self-study format that delivers the value of the classroom experience without the hassles (scheduling etc.) and expense (instructor, travel etc.) of the classroom venue. This next-generation online training solution delivers the knowledge to prepare for the exams, and through its online support group, My ITSM Mentoring Community™, the practical guidance on how to apply that knowledge in a real-world testing and implementation environment. Accredited by CSME, our Online Training Programs Include:

ITIL V3 Certification	Prerequisite	Length of Class	# of Exam Questions	Exam Time	Passing	ITIL Credits	PDU Credits
ITIL V3 Orientation	None	4 hours	N/A	N/A	N/A	N/A	3
ITIL V3 Foundation	None	18 hours	40	60 minutes	65	2	18
ITIL V3 Foundation Bridge	V2 Certificate	9.5 hours	20	60 minutes	65	0.5	9
ITIL V3 Lifecycle - Strategy	V3 Foundation	21 hours	8	90 minutes	70	3	22
ITIL V3 Lifecycle - Design	V3 Foundation	21 hours	8	90 minutes	70	3	22
ITIL V3 Lifecycle - Transition	V3 Foundation	21 hours	8	90 minutes	70	3	22
ITIL V3 Lifecycle - Operation	V3 Foundation	21 hours	8	90 minutes	70	3	22
ITIL V3 Lifecycle - CSI	V3 Foundation	21 hours	8	90 minutes	70	3	22
ITIL V3 Capability - OSA	V3 Foundation	30 hours	8	90 minutes	70	4	38
ITIL V3 Capability - RCV	V3 Foundation	30 hours	8	90 minutes	70	4	38
ITIL V3 Capability - PPO	V3 Foundation	30 hours	8	90 minutes	70	4	38
ITIL V3 Capability - SOA	V3 Foundation	30 hours	8	90 minutes	70	4	38
ITIL V3 Expert - Managing Across the Lifecycle	17 ITIL Credits	30 hours	8	90 minutes	70	4	38
ITIL V3 Expert - Service Manager Bridge	V2 Service Mgr.	28 hours	20	90 minutes	70	4	38

What Comes with Each Class

Click here for a demo of our online courses.

Each accredited online class includes:

Online Pre-Recorded Video Lectures - Enables students to control their own training schedule and to select the venue (home, office or training center) that works best for them.
Online Student Courseware - Enables students to review the courseware online and/or print out one local copy that they can add to their ITSM professional development library.
Online Exam Services - Our flexible proctoring solutions enable students to take exams direct from their PC using a web cam or through the use of an accredited personal proctor. Click for Test Taker Preparation Manual
Online Mentoring Services - Through our online support group, My ITSM Mentoring Community™, students can connect with ITIL Expert Mentors (and other students) to receive the assistance they may need when preparing for the exam and the ongoing practical guidance they will need when applying ITSM best practices in their real world environment.
Multiple Packaging & Subscription Options - Enables students to pick the package and subscription that works best for them. Programs include:
- Individual Class Subscription - This subscription offer enables students to access individual certification programs. Subscription offers include 30, 60 or 90-day packages.
- Value Bundle Subscription - This subscription offer enables students to purchase discounted certification bundles aligned with the Roles they play within IT. Subscription offers include 30 to 360-day packages.
- Enterprise Subscription - This subscription offer enables enterprises to purchase unlimited access to the complete ITIL V3 certification training library. Subscription offers include one, two and three-year packages.
PDU Credits - Enables students to receive PDU credits that can be applied to maintaining their PMI/PMP status.

Which ITIL/ITSM Training Program is Right for You?

ITIL training and certification has become a virtual requirement for IT professionals looking to differentiate their skill sets to hang on to their jobs or compete for a new one. The days of leveraging a technology certification as your ticket to employment are over. Technology professionals are now required to be certified in ITSM best practices in order to compete for jobs focused on implementing process controls designed to better align IT with the business and to deliver services that are optimized for cost, quality and compliance. Listed below is a summary of the primary ITSM roles designed to help IT professionals secure their place in the ITSM leadership circle.

ITSM Apprentice – ITSM Apprentices do not play an active role in the design, implementation and operations of an ITSM program but play an important role in the areas of securing funding and support for the program. Historically, this role has been assigned to the executive leadership team, their direct reports and anyone else who is responsible for evaluating ITIL in terms of its business value to the enterprise. It is also a suitable program for orienting new hires to the terms and processes in use by an ITSM-compliant organization. Recommended Training Program:

ITSM Orientation Training

ITSM General Practitioner – ITSM General Practitioners have a basic understanding of ITSM and the ITIL but have yet to specialize in any one area of ITSM. Historically, this has been the first stop for those looking to become ITSM Specialists, ITSM Practice Managers or ITSM Experts. Recommended Training Program:

ITSM Foundation Certification

ITSM Lifecycle Specialist – ITSM Lifecycle Specialists focus their studies on one or more of the five ITSM Lifecycle practice areas. Historically, these roles have been assigned to the individuals who are responsible for the Planning, Design and Optimizing (improvement) areas within the IT Engineering, Application Development and Project/Program Management organizations. Recommended Training Programs include:

ITIL Service Operation (SO) - Managing the process of Delivering & Maintaining IT service value.
ITIL Service Transition (ST) - Managing the process of Building IT service value.
ITIL Service Design (SD) - Managing the process of Realizing IT service value.
ITIL Service Strategy (SS) – Managing the process of Creating IT service value.
ITIL Continual Service Improvement (CSI) - Managing the process of Sustaining IT service value.

ITSM Capability Specialist – ITSM Capability Specialists focus their studies on one or more of the four ITSM Capability practice areas. Historically, these roles have been assigned to individuals who are responsible for the delivery of IT services within the IT Implementation, Operations and Quality Management organizations. Recommended Training Programs include:

ITIL Operational Support & Analysis (OSA) - Managing the process of delivering IT support services to the enterprise.
ITIL Release Control & Validation (RCV) - Managing the process of transitioning IT services into the production environment.
ITIL Planning, Protection & Optimization (PPO) - Managing the process of ensuring that IT services meet the financial and availability requirements of the enterprise.
ITIL Service Offerings & Agreements (SOA) - Managing the process of ensuring that IT services meet the performance and availability commitments made to the enterprise.

ITSM Practice Manager – ITSM Practice Managers focus their studies on managing the specialists operating within the Lifecycle and Capability practice areas. Historically, these roles have been assigned to the managers currently responsible for managing the engineering, project management and technical teams operating within their respective IT silos. There are four ITSM Practice Manager roles defined within ITSM:

Service Operations Practice Manager
This Practice Manager is responsible for managing the Lifecycle and Capability specialists responsible for ITSM Service Operations. Certification training program includes:

Service Transition Practice Manager
This Practice Manager is responsible for managing the Lifecycle and Capability specialists responsible for IT Service Transition. Certification training program includes:

Service Planning & Optimization Practice Manager
This Practice Manager is responsible for managing the Lifecycle and Capability specialists responsible for IT Service Planning & Optimization. Certification training program includes:

Service Design & Agreements Practice Manager
This Practice Manager is responsible for managing the Lifecycle and Capability specialists responsible for IT Service Design & Agreements. Certification training program includes:

ITSM Expert – ITSM Experts bring together the full essence of a Lifecycle approach to Service Management by consolidating the knowledge gained across the qualification scheme and the management skills necessary to leverage that knowledge across an IT environment. Two ITIL Expert courses and six ITIL Expert programs are offered.

ITIL Expert Courses include:

ITIL Managing Across the Lifecycle (MALC) – Managing the process of linking the Capability elements together as part of an enterprise ITSM program.
ITIL V2V3 Service Manager Bridge – For service managers who already hold Service Manager certification from an earlier version of ITIL.

Lifecycle Track – Certification Training Program includes:

ITIL Service Operation (SO) - Managing the process of Delivering & Maintaining IT service value.
ITIL Service Transition (ST) - Managing the process of Building IT service value.
ITIL Service Design (SD) - Managing the process of Realizing IT service value.
ITIL Service Strategy (SS) – Managing the process of Creating IT service value.
ITIL Continual Service Improvement (CSI) - Managing the process of Sustaining IT service value.
ITIL Managing Across the Lifecycle (MALC) – Managing the process of linking the Lifecycle elements together as part of an enterprise ITSM program.

Capability Track - Certification Training Program includes:

ITIL Operational Support & Analysis (OSA) - Managing the process of delivering IT support services to the enterprise.
ITIL Release Control & Validation (RCV) - Managing the process of transitioning IT services into the production environment.
ITIL Planning, Protection & Optimization (PPO) - Managing the process of ensuring that IT services meet the financial and availability requirements of the enterprise.
ITIL Service Offerings & Agreements (SOA) - Managing the process of ensuring that IT services meet the performance and availability commitments made to the enterprise.
ITIL Managing Across the Lifecycle (MALC) – Managing the process of linking the Capability elements together as part of an enterprise ITSM program.

Mixed Bundle #1 - Certification Training Program includes:

ITIL Planning, Protection & Optimization (PPO) - Managing the process of ensuring that IT services meet the financial and availability requirements of the enterprise.
ITIL Service Offerings & Agreements (SOA) - Managing the process of ensuring that IT services meet the performance and availability commitments made to the enterprise.
ITIL Service Transition (ST) - Managing the process of Building IT service value.
ITIL Service Operation (SO) - Managing the process of Delivering & Maintaining IT service value.
ITIL Continual Service Improvement (CSI) - Managing the process of Sustaining IT service value.
ITIL Managing Across the Lifecycle (MALC) – Managing the process of linking the Capability elements together as part of an enterprise ITSM program.

Mixed Bundle #2 - Certification Training Program includes:

ITIL Release Control & Validation (RCV) - Managing the process of transitioning IT services into the production environment.
ITIL Planning, Protection & Optimization (PPO) - Managing the process of ensuring that IT services meet the financial and availability requirements of the enterprise.
ITIL Service Offerings & Agreements (SOA) - Managing the process of ensuring that IT services meet the performance and availability commitments made to the enterprise.
ITIL Service Operation (SO) Managing the process of Delivering & Maintaining IT service value.
ITIL Continual Service Improvement (CSI) - Managing the process of Sustaining IT service value.
ITIL Managing Across the Lifecycle (MALC) – Managing the process of linking the Capability elements together as part of an enterprise ITSM program.

Mixed Bundle #3 - Certification Training Program includes:

ITIL Operational Support & Analysis (OSA) - Managing the process of delivering IT support services to the enterprise.
ITIL Release Control & Validation (RCV) - Managing the process of transitioning IT services into the production environment.
ITIL Service Offerings & Agreements (SOA) - Managing the process of ensuring that IT services meet the performance and availability commitments made to the enterprise.
ITIL Service Design (SD) - Managing the process of Realizing IT service value.
ITIL Continual Service Improvement (CSI) - Managing the process of Sustaining IT service value.
ITIL Managing Across the Lifecycle (MALC) – Mansaging the process of linking the Capability elements together as part of an enterprise program.

Mixed Bundle #4 - Certification Training Program includes:

ITIL Operational Support & Analysis (OSA) - Managing the process of delivering IT support services to the enterprise.
ITIL Release Control & Validation (RCV) - Managing the process of transitioning IT services into the production environment.
ITIL Service Strategy (SS) – Managing the process of Creating IT service value.
ITIL Service Design (SD) - Managing the process of Realizing IT service value.
ITIL Service Improvement (CSI) - Managing the process of Sustaining IT service value.
ITIL Managing Across the Lifecycle (MALC) – Managing the process of linking the Capability elements together as part of an enterprise ITSM program.