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ITIL Expert - Mixed Bundles

This ITIL Expert certification program leads to six certificates in ITIL IT Service Management. The ITIL Expert leads the teams responsible for reviewing, building, implementing and managing IT services on a daily basis. Historically, these roles have been assigned to individuals from the IT Implementation or Operations support organizations who have a 360° view of the enterprise IT operational environment.

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ITIL Expert: Mixed Bundle #1 Customer Relations
Ideal for mid-level managers responsible for identifying and coordinating IT improvements to increase customer satisfaction, this course includes:
  • Service Operation (SO)
  • Service Transition (ST)
  • Continual Service Improvement (CSI)
  • Planning, Protection & Optimization (PPO)
  • Service Offerings & Agreements (SOA)
  • Managing Across the Lifecycle (MALC)
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    Price: $2,295.00 15 days per class. Select extended durations below.
    ITIL Expert: Mixed Bundle #2 IT Quality Assurance
    Ideal for mid-level managers responsible for driving improvement in IT quality throughout the organization. this course includes:
  • Service Operation (SO)
  • Continual Service Improvement (CSI)
  • Release, Control & Validation (RCV)
  • Planning, Protection & Optimization (PPO)
  • Service Offerings & Agreements (SOA)
  • Managing Across the Lifecycle (MALC)
    		•
    Price: $2,295.00 15 days per class. Select extended durations below.
    ITIL Expert: Mixed Bundle #3 IT Operations
    Ideal for mid-level managers responsible for ensuring daily IT Operations meets customer satisfaction requirements, this course includes:
  • Service Design (SD)
  • Continual Service Improvement (CSI)
  • Operational, Support & Analysis (OSA)
  • Release, Control & Validation (RCV)
  • Service Offerings & Agreements (SOA)
  • Managing Across the Lifecycle (MALC)
    		•
    Price: $2,295.00 15 days per class. Select extended durations below.
    ITIL Expert: Mixed Bundle #4 IT Planning & Architecture
    Ideal for mid-level managers responsible for designing and coordinating changes in services and daily IT Operational support, this course includes:
  • Service Design (SD)
  • Service Strategy (SS)
  • Continual Service Improvement (CSI)
  • Operational Support & Analysis (OSA)
  • Release, Control & Validation (RCV)
  • Managing Across the Lifecycle (MALC)
    		•
    Price: $2,295.00 15 days per class. Select extended durations below.