This ITIL Expert certification program leads to five certificates in ITIL IT Service Management. The ITIL Capability Expert leads the teams responsible for implementing and managing IT services on a daily basis. Historically, these roles have been assigned to individuals from the IT Implementation or Operations support organizations who have a 360° view of the enterprise IT operational environment. Practice areas include

• Operational Support & Analysis (OSA)
• Release, Control & Validation (RCV)
• Planning, Protection & Optimization (PPO)
• Service Offerings & Agreements (SOA)
• Managing Across the Lifecycle

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