This apprentice-level non-certification program is targeted at individuals who do not have an active role in the design, implementation and operations of an ITSM program but play an important role in the areas of securing funding and support for the program. Historically, this role has been assigned to the executive leadership team, their direct reports and anyone else who is responsible for evaluating ITIL in terms of its business value to the enterprise. It is also a suitable program for orienting new hires to the terms and processes in use by an ITSM-compliant organization.
IMPORTANT NOTE: License activates upon first login to the course. |
