This capability Service Offerings & Agreements program leads to a Certificate in ITIL V3 Service Capability Management - Service Operations & Agreements (SOA). The Service Capability series is focused on role-based clusters in a modular set, each with a certification. Each cluster contains groupings of processes and roles from within ITIL IT Service Management, intended to offer candidates a balanced knowledge of ITIL practices which have direct interaction and dependencies in their daily use. The Service Offerings & Agreements cluster includes the following process areas: - Service Portfolio Management
- Service Level Management
- Service Catalog Management
- Demand Management
- Supplier Management
- Financial Management
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