This capability Planning, Protection & Optimization program leads to a Certificate in ITIL V3 Service Capability Management - Planning, Protection and Optimization (PPO). The Service Capability series is focused on role-based clusters in a modular set, each with a certification. Each cluster contains groupings of processes and roles from within ITIL IT Service Management, intended to offer candidates a balanced knowledge of ITIL practices which have direct interaction and dependencies in their daily use. The Planning, Protection and Optimization cluster includes the following process areas: - Availability Management
- Capacity Management
- IT Service Continuity Management
- Demand Management
- Risk Management
- Information Security Management
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