This Lifecycle Service Strategy program leads to a Certificate in ITIL V3 Service Lifecycle Management - Service Strategy. This program is for IT professionals looking to gain competencies in the following IT Service Strategy areas: - Leading Discussions on Service Strategy
- Defining Services and Market Spaces
- Conducting Strategic Analyses
- Applying Financial Management
- Managing Demand
- Driving Strategy through the Service Lifecycle
- Understanding Critical Success Factors and Risks
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