This Lifecycle Continual Service Improvement program leads to a Certificate in ITIL V3 Service Lifecycle Management – Continual Service Improvement. This program is for IT professionals looking to gain competencies in the following Continual Service Improvement areas:
- Introduction to Continual Service Improvement
- Continual Service Improvement Principles
- Continual Service Improvement Process
- Continual Service Improvement Methods and Techniques
- Continual Service Improvement Technology-Related activities
- Organization and Technology for Continual Service Improvement
- Understanding Implementation Approaches
- Challenges, Critical success factors and Risks
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