itSM WebSolutions

ITIL Training: Capability Training Programs

In order to take the certification examination for any of these Capability courses, you must hold an ITIL V3 Foundation certificate. Proof of certification will be required by the Examination Institute.


It is highly recommended that you obtain a copy of the supporting OGC ITIL publication to aid in your studies. The publication is available in both hardcopy and electronic versions. You may order your copy at a discounted price by clicking on our ITIL Bookstore link.

Discounts up to 40% are available when you purchase two or more classes. Contact sales@itsmsolutions.com for more details.
ITIL Capability: Operational Support & Analysis (OSA)
This course includes:
  • Operational Support & Analysis (OSA)
    IMPORTANT NOTE: License activates upon first login to the course. CSME exam vouchers can be redeemed for exams delivered direct to the student PC using a web cam proctor (OLP) or at a CSME testing center (OLS).
Price: $700.00 60 days. Select extended durations below.
ITIL Capability: Release, Control & Validation (RCV)
This course includes:
  • Release, Control & Validation (RCV)
    IMPORTANT NOTE: License activates upon first login to the course. CSME exam vouchers can be redeemed for exams delivered direct to the student PC using a web cam proctor (OLP) or at a CSME testing center (OLS).
Price: $700.00 60 days. Select extended durations below.
ITIL Capability: Planning, Protection & Optimization (PPO)
This course includes:
  • Planning, Protection & Optimization (PPO)
    IMPORTANT NOTE: License activates upon first login to the course. CSME exam vouchers can be redeemed for exams delivered direct to the student PC using a web cam proctor (OLP) or at a CSME testing center (OLS).
Price: $700.00 60 days. Select extended durations below.
ITIL Capability: Service Offerings & Agreements (SOA)
This course includes:
  • Service Offerings & Agreements (SOA)
    IMPORTANT NOTE: License activates upon first login to the course. CSME exam vouchers can be redeemed for exams delivered direct to the student PC using a web cam proctor (OLP) or at a CSME testing center (OLS).
Price: $700.00 60 days. Select extended durations below.